What is included in my Entrance Ticket?
This ticket gives you access to the Festival, Wellbeing Market, and all Free stages on your selected day.
Who qualifies for a concession ticket?
It is important the festival is as inclusive as possible, so we offer concessionary rates for:
- NHS workers
- Emergency Services
- NUS Students
- Those on Universal Credits
- Over 65+
Supporting documents must be provided.
Do I need an entrance ticket as well as a paid workshop ticket?
Yes, as all paid workshops are part of the festival you are required to have a same day entrance ticket.
My ticket has the dates of 24 May on and not the day I purchased?
Don't worry. Your ticket is valid for the day you have selected the dates on the tickets are the dates of the whole event, which begin on Friday 24 May and ends on Monday 27 May 2024.
Do I need to pay for my child?
9 years and under are admitted free of charge to festival. Children aged between 10-16 require a children's ticket. Proof of age may be requested in some situations. If you are attending a workshop, subject to the age restrictions on the content, any child who would require a chair will need a valid workshop ticket.
Can I book tickets for my friends?
Yes, the Festival is a great day out with all your friends. When booking you can allocate individual tickets to each person.
Do I need to print my ticket, or can I just show it on my phone?
That’s up to you, either will work! We would though ask you to think of the environmental impact of printing the ticket.
I’ve lost my ticket?
Don’t panic! If you provide your name and matching ID on arrival, we can check you in without a ticket. However, click here to find an easy guide to locating your ticket - https://www.eventbrite.co.uk/support/articles/en_US/Troubleshooting/where-are-my-tickets?lg=en_GB
Can I buy tickets on the door?
Yes, subject to the event not being sold out. Tickets on the door will be £2 more (+booking fees) than booking through the website to cover onsite staffing costs etc.
Can I exchange or refund my entrance ticket?
If you can’t make a specific day of the festival, you can use the ticket on another day. If you cannot make any day of this year’s festival unfortunately, we are unable to provide refunds or swap tickets to a future event. Workshop tickets are nonrefundable and nontransferable.
I have a carer do they need to pay?
We offer a complimentary companion and carer tickets to accompany disabled visitors to the show. Please contact email@example.com to make any arrangements.
There are train strikes and I cannot get a train to the venue?
Please click here to find alternative journey routes
However, if you cannot find a route, you can use your entrance ticket for another day of this edition of the festival. Workshop tickets are nonrefundable and nontransferable.